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Astound FastMesh is an internet service provider that offers services to select apartment buildings across the United States, specializing in WiFi and Ethernet . Most buildings we service have the Astound FastMesh system pre-installed, so getting started with Astound FastMesh is super easy!

Astound FastMesh is easy to get started with, as our systems are pre-installed in the buildings we service. For most users, all you need to do is connect your device to one of our Astound FastMesh networks, use the WiFi password supplied by your building manager (if you require one), and you’re good to go! For some buildings, you’ll need to set up an Astound FastMesh account in order to get online. Simply use a device with browsing capabilities such as a laptop, smart phone, or tablet to connect to one of the FastMesh networks in your building. Afterwards, you should be redirected to the FastMesh login page, where you can create your FastMesh user account. If the page doesn't come up on its own, you could try navigating to www.fastmesh.com/logout just once as this can help.  Restarting your device may also help.  Please keep in mind that in order to get some devices like Smart TV's or game consoles running properly, you'll need to create a FastMesh account, and we have tons of great guides on doing so on our website at fastmesh.com/support

Getting started with Astound FastMesh happens on your web browser or by giving us a call. Our account creation website can be accessed by connecting to an Astound FastMesh WiFi network in your building then attempting to navigate to any webpage. This will open our start page where you can get online within a few minutes.

Astound FastMesh provides an autopay function for users who purchase a monthly plan which is available to elect when you first set up your account. If you would like to activate this feature, or turn it off, you can go to fastmesh.com/manage and scroll down to “Auto-Pay” to change different functions for auto-pay on your account. Mid billing cycle you can reach out to our support group and we can enable it for you :)

All username and password credentials were emailed to the email address provided when the account was created. Search for "FastMesh Created" in your emails and it should pop right up. You can also use the "forgot password" button on our start page or send us an email, text message, or give us a call!

We go over our 5-step network security methodology over at fastmesh.com/security but if you’d like some more information about how we keep your devices safe, you can reach out to our support team and we’d be happy to go over any concerns you have.

If you would like more info on closing your account, or would like help troubleshooting any issues you may be having, please do not hesitate to reach out to us and we’d be happy to help. If you wish to close your Astound FastMesh account, you can remove autopay from your account, if enabled, or simply not renew your account after it expires and your account will auto close at the end of your billing cycle. You can review or change your auto-pay settings by going to fastmesh.com/manage

While Astound FastMesh does not recommend personal WiFi routers, as this can significantly add wireless interference for other users and additional complexity that we may not be able to support. We recommend using the building WiFi for any wireless needs, as our wireless access points are of enterprise grade and allow for additional features that store bought routers may not support. It is important to not remove or disconnect any Astound FastMesh equipment as this can cause connectivity loss, and temporary port blocking as a security and safety measure. Inside wiring can vary from Building to Building, so its always a good idea to first try the Ethernet port in your Living room, if there is one. If you get a splash page, you can log in with your Astound FastMesh username and password, check the "automatic login" box, and then this router will be linked to your account and begin providing internet. If you do not get the login page, leave it plugged in and contact us at support@fastmesh.com and we can look into it with you to add the device, or assist in enabling your port. If you do decide to use a third party personal router, due to numerous hardware configurations beyond our control, Astound FastMesh technical support would be limited.

While some buildings we service offer a wired connection via a Astound FastMesh router installed in their unit, there are others that are not compatible with wired devices. We can offer various solutions for users with devices that require a hard wired connection, so please reach out to our support team if you have any questions about that.If you are in a building that has an Astound FastMesh router installed in your unit, then you should be able to plug in your own Ethernet cable into the port available in your Living Room. If, for whatever reason, the ethernet port on your router is not working properly, or you had any questions about the Astound FastMesh router in your unit, please let us know and we’d be happy to help.Please note that most buildings we service do not have compatibility with the phone jacks that may be installed in your unit. Additionally, tampering with or removing equipment will require us to dispatch a technician to repair it which can incur service charges, so please make sure to only plug things in to the Ethernet port in your Living Room. If you believe something is wrong with your Astound FastMesh router, please contact our support team and we can help you.

Yes, we support all modern VPN protocols and applications. That being said, if you have a work installed VPN on your computer, it may have some additional steps required to successfully use it. We may be able to advise or help you ask the right questions with your work IT to make sure they allow it to operate. Please don’t hesitate to reach out to us if you have any questions.